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Before opening a report, review Troubleshooting and reproduce the issue in the platform where it occurs.

Information to include#

• Asset version: read ProperVideoPlayer.Version or the version shown in the Setup window.
• Unity environment: Unity version, target platform, graphics API, and whether the issue also occurs in the Editor.
• Browser environment: browser version, operating system, and device model when relevant.
• Reproduction: the smallest scene and sequence of actions that consistently demonstrates the issue, including the source type (progressive, HLS, or DASH).
• Logs: browser console output and the component's [ProperVideo] messages with Verbose Logging enabled. Include any OnError messages and OnRecoveryAttempted stage identifiers.
• Network details: for delivery or authentication failures, include request status codes, relevant response headers, and, when applicable, whether the OPTIONS preflight succeeded.